Blog

5 ways to ask your clients about their problems (unintrusively)!

Every business wants extended engagement or to sell their clients additional products and services. There are many fancy strategies to increase the initial sale like cross-selling, upselling, and subscription services; you get the point.    However, if you really want to keep a client, you don’t need to sell them extra bells and whistles. Instead, what you need to do is solve their problems.    In this article, we will discuss 5 strategies (opportunities) to discover additional problems and bring additional value to your people without making your people feel uncomfortable.   Problem Identifying techniques   Listen for the keywords.

Continue Reading »

Sometimes life and business are chaotic; which choice are you making?

Do you choose to fight against chaos, or Do you decide to order your chaos? Sometimes life and business are chaotic; which choice are you making? In my former career as a summer camp director, as an industry, we used to use the term controlled chaos to explain what camp was like. However, I was not too fond of this term; it was like we were in conflict with what we were doing and not truly in control. In reality, we can control our experience by creating processes and systems to give all of our people the greatest level of

Continue Reading »

Why is signage important to your customer experience?

As I am sitting here at my favorite coffee shop. I enjoy the quiet, but I can’t help but notice when people use the restroom because they never know how to get in.  People will stand there giggling the handle, waiting patiently, or knocking. Since I am a nice guy, I tell them, “you need to get a key from the counter.” I am usually sitting there getting work done; this process can be disturbing. I ask myself every time, why don’t they just put up a sign?  Adding a sign that says, “Please get the bathroom key from the

Continue Reading »

Why is signage important to your customer experience?

Why is signage important to your customer experience? As I am sitting here at my favorite coffee shop. I enjoy the quiet, but I can’t help but notice when people use the restroom because they never know how to get in.  People will stand there giggling the handle, waiting patiently, or knocking. Since I am a nice guy, I tell them, “you need to get a key from the counter.” I am usually sitting there getting work done; this process can be disturbing. I ask myself every time, why don’t they just put up a sign?  Adding a sign that

Continue Reading »

Part 4: 8 reasons your business is not growing and it has nothing to do with sales, revenue, or profit

It looks like we have gotten to the end of another series; man, has this one been a pleasure to write. We have learned several tactics and mindsets that can help you overcome your business growth challenges in this series. It was a pleasure sharing reasons 1-6 in the first three parts of this blog. If you have not read them, make sure to read them on my Linkedin page or my website before diving into part 4 today. Here is a quick recap of what we have covered in the first three parts. Cash Flow Dependent Model  Supporting Relationships (Trust)  Waste/inefficiency Leverage  Lack

Continue Reading »