Blog

How Much of My Time Is Needed If I Hire a Fractional Chief Operation Officer?

How Much of My Time Is Needed If I Hire a Fractional Chief Operation Officer? The most significant stress point for small businesses is TIME. Can my current business operate without me needing to be there every minute of the day? Can I take a two-week vacation? Can my employee take responsibility for the workplace? If you can’t answer these questions, how long will it take to diagnose and fix the problems that keep you from living the life you want? Usually, this challenge drives the typical small to mid-sized business to look for help because they don’t have the

Continue Reading »

5 ways to ask your clients about their problems (unintrusively)!

Every business wants extended engagement or to sell their clients additional products and services. There are many fancy strategies to increase the initial sale like cross-selling, upselling, and subscription services; you get the point.    However, if you really want to keep a client, you don’t need to sell them extra bells and whistles. Instead, what you need to do is solve their problems.    In this article, we will discuss 5 strategies (opportunities) to discover additional problems and bring additional value to your people without making your people feel uncomfortable.   Problem Identifying techniques   Listen for the keywords.

Continue Reading »

Sometimes life and business are chaotic; which choice are you making?

Do you choose to fight against chaos, or Do you decide to order your chaos? Sometimes life and business are chaotic; which choice are you making? In my former career as a summer camp director, as an industry, we used to use the term controlled chaos to explain what camp was like. However, I was not too fond of this term; it was like we were in conflict with what we were doing and not truly in control. In reality, we can control our experience by creating processes and systems to give all of our people the greatest level of

Continue Reading »

Why is signage important to your customer experience?

As I am sitting here at my favorite coffee shop. I enjoy the quiet, but I can’t help but notice when people use the restroom because they never know how to get in.  People will stand there giggling the handle, waiting patiently, or knocking. Since I am a nice guy, I tell them, “you need to get a key from the counter.” I am usually sitting there getting work done; this process can be disturbing. I ask myself every time, why don’t they just put up a sign?  Adding a sign that says, “Please get the bathroom key from the

Continue Reading »

Why is signage important to your customer experience?

Why is signage important to your customer experience? As I am sitting here at my favorite coffee shop. I enjoy the quiet, but I can’t help but notice when people use the restroom because they never know how to get in.  People will stand there giggling the handle, waiting patiently, or knocking. Since I am a nice guy, I tell them, “you need to get a key from the counter.” I am usually sitting there getting work done; this process can be disturbing. I ask myself every time, why don’t they just put up a sign?  Adding a sign that

Continue Reading »