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The power of moms

Mom’s make the best customer service, experts

My mother has taught me a lot over the years, but two key lessons that pertain to customer service are consistency and the Rule of 1%. In the last post, I shared my experience with STX and the lack of consistency and systems within their customer service experience. My mother’s lessons will ensure you do not make the same mistakes. Your customer experience must be predictable and measured. You need to leave your clients, vendors, customers, and staff; feeling heard and cared for. The key to any customer experience is what do you want them to experience. Experience is a

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the image is call attention the fact that this not my typical blog but sharing a personal experience

I interrupt our regularly scheduled blog for an important customer service announcement.

In the last post, we talked about figuring out what your customers want out of a positive buying experience. Today I was going to talk about the concept of Deliver +1 and how this concept can take your customer service to the next level. Instead, I need to share a recent experience as an example of what not to do in your customer service system.  Over three weeks ago, STX hockey ran a BOGO special. Anyone who knows me knows I love STX equipment. As you can imagine, I was excited. It was the chance for me to pick up

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Top secrets customer service information

Secrets Secrets they Can Be Fun… Let me tell you one.

In the last post, we talked about the first secret to building a solid customer service plan and how to decide what your vision is.  Today we’ll talk about the second secret in taking your satisfied customers to raving fans. You must know what your customers want. Know who your customers are, and you will know better how to serve them. Having a defined ideal client is really important here. An upper-class woman in her 30’s is going to have completely different expectations than a working-class man in his 50’s. When considering what your customer wants, there are four main

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Attract client to post about customer service

Customer Service Secrets

Shhh… I Have a Secret You can create a great customer service system for your business in 3 easy steps. Customer service is a pretty hot topic and can make or break your business. Consumers have little patience for lousy customer service and quickly get tired of waiting in long lines, trying to get a live person on the line, going through an interrogation to return something, or trying to communicate through a language barrier.  If you provide them with a simple, efficient, pleasant experience, they will revisit your business over and over. More importantly, your clients will tell everyone

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Show how your business grows just like planting a tree. It is to serve as symbolism for the work we put in as business owners.

Business 2.01: Grow the Right Way

Two weeks ago, we talked about the first three of the seven specific areas you need to consider in your franchise prototype process. Here are all seven again: Primary Aim Strategic Objectives Organizational Strategy Management Strategy People Strategy Marketing Strategy Systems Strategy (The first three focus areas were covered in the blog: Business 2.0, please read before continuing) Creating a focus in these seven areas will get you on the path to creating a business that works for you. Today we are going to cover the last four. Before we jump into it, think of constructing your business model like

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