Do you choose to fight against chaos, or Do you decide to order your chaos?
Sometimes life and business are chaotic; which choice are you making?
In my former career as a summer camp director, as an industry, we used to use the term controlled chaos to explain what camp was like.
However, I was not too fond of this term; it was like we were in conflict with what we were doing and not truly in control.
In reality, we can control our experience by creating processes and systems to give all of our people the greatest level of preparedness as well as teaching them what to do if it does not go right.
My team and I created an intentional, repeatable experience through processes and systems. This was everything from a detailed schedule with employee roles to how, who, and when we communicate difficult information to our two client types (kids & parents) and how we handle a problem at the moment and after.
If your business is feeling crazy. Build yourself a system that can be replicated over and over again.
Let me know what is causing chaos in your business below?
#business #process #IASbiz #experience #summercamp